When will my order ship?
Orders are usually processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking details.
How long does delivery take?
Delivery times vary by location. Most orders arrive within 5–10 business days after shipping.
What if my item arrives damaged?
Please contact us with your order number and a photo of the item. We’ll make it right as quickly as possible.
Can I change or cancel my order?
Contact us as soon as possible. We can make changes or cancel an order only before it has been processed or shipped.
Are your products suitable as gifts?
Absolutely. Our products make lovely gifts for birthdays, housewarmings, holidays, and special occasions.
How can I contact Lush and Cozy?
Send us a message through our contact page or email us. We’re happy to help.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@yourstore.com
Other inquiries? Let's chat.
Please email us at shop@yourstore.com